Frequently Asked Questions
Everything you need to know about shopping with Decarba.
What are your standard shipping times?
We typically process orders within 1-2 business days. Depending on your location, standard shipping usually takes between 3 to 7 business days to arrive.
How can I track my order status?
Once your order has shipped, you will receive an email containing a tracking number and a link to our carrier's website to monitor your delivery in real-time.
What is the Decarba return policy?
We offer a 30-day return policy for most items. Products must be in their original condition and packaging. Please contact our support team to initiate a return request.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
How do I contact customer support?
You can reach our dedicated support team via the 'Contact Us' page on our website or by emailing [email protected]. We aim to respond to all inquiries within 24 hours.